ramli888 Privacy Policy

ramli888.net ("ramli888", "we", "our", "the Company") is committed to protecting the privacy and personal data of all Members and visitors who interact with the Platform. This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

This Policy applies to all personal data collected through the ramli888 website at ramli888.net and all associated pages and services. It should be read in conjunction with our Terms & Conditions, which also govern your use of the Platform.

For the purposes of this Policy, "personal data" means any information relating to an identified or identifiable natural person — which includes but is not limited to your name, identification number, contact details, financial information, device identifiers, and behavioural data collected during your use of the Platform.

2.1  Registration and Identity Data. When you register an account with ramli888, we collect the following categories of personal data:

• Full legal name as it appears on your official identification document
• Date of birth (for the purposes of verifying that you meet the 21+ age requirement)
• Residential address, including city, state, and postcode within Malaysia
• Email address registered to your account
• Malaysian mobile phone number registered to your account
• Username chosen at registration

2.2  Identity Verification Data. For the purposes of Know Your Customer (KYC) compliance and age verification, we may collect copies of government-issued identification documents, selfies or photographs for facial verification, and proof of address documentation.

2.3  Financial Data. We collect information relating to your financial transactions on the Platform, including deposit and withdrawal records, transaction timestamps, transaction amounts denominated in Malaysian Ringgit (MYR), and the payment method category used (e.g. Touch n Go eWallet, Boost, Maybank, CIMB). We do not store full payment card numbers or e-wallet access credentials.

2.4  Betting and Gaming Activity Data. We collect a comprehensive record of your betting and gaming activity on the Platform, including bets placed, games played, bet stakes and outcomes, session durations, and use of responsible gaming tools.

2.5  Technical and Device Data. We automatically collect certain technical information when you access the Platform, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps.

2.6  Communications Data. When you contact our support team via live chat or email, we retain records of those communications, including chat transcripts, email content, timestamps, and resolution outcomes.

3.1  Directly from You. The majority of personal data we hold is provided by you directly — through the registration form, identity verification processes, deposit and withdrawal requests, responsible gaming tool activation, and communications with our support team.

3.2  Automatically. Technical and device data, session data, and behavioural data are collected automatically through server logs, cookies, and similar tracking technologies when you access and use the Platform. See Section 7 (Cookies & Tracking) for further detail.

3.3  From Third Parties. We may receive personal data from third-party service providers engaged to assist with identity verification, fraud screening, payment processing, and anti-money laundering compliance. Data received from these sources is subject to the same protections as data collected directly from you.

4.1  ramli888 uses your personal data for the following purposes:

• To create and manage your account and verify your identity and age eligibility
• To process deposits and withdrawals and maintain accurate financial records
• To deliver the Services — Sportsbook, Casino, Slots, Lottery, and Betting Tips — and personalise your experience where appropriate
• To communicate with you regarding your account, including responding to support queries and issuing account notifications
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct
• To comply with applicable gaming authority licensing obligations, anti-money laundering requirements, and other legal obligations
• To administer and enforce our responsible gaming tools, including deposit limits, loss limits, and self-exclusion periods
• To analyse Platform usage patterns for the purpose of improving the Services
• To send you promotional communications relating to ramli888 where you have not opted out of such communications

4.2  ramli888 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing an alternative lawful basis for such processing.

5.1  The Company processes personal data on one or more of the following legal bases:

• Contractual necessity — processing is necessary to perform the contract between ramli888 and the Member, including account management, service delivery, and financial transaction processing.
• Legal obligation — processing is necessary to comply with applicable laws and regulatory requirements, including gaming licensing obligations and anti-money laundering legislation.
• Legitimate interests — processing is necessary for the Company's legitimate interests in operating a secure and compliant platform, preventing fraud, and improving its Services, provided such interests are not overridden by the Member's rights.
• Consent — where processing is based on your consent, including the sending of direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6.1  ramli888 does not sell or rent your personal data to third parties. We share personal data only in the following circumstances and only to the extent strictly necessary:

• Payment processors — to facilitate deposit and withdrawal transactions via Touch n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, and other supported payment channels.
• Identity and age verification providers — to verify the identity and age of Members as required under our KYC obligations.
• Fraud prevention and AML screening providers — to screen transactions and account activity against known fraud and money laundering indicators.
• Game content providers — game studios and aggregators are provided with a session token and game history data necessary to deliver the game experience. No additional personal identifiers are shared beyond what is technically required.
• Regulatory and law enforcement authorities — where required by Applicable Law, court order, or regulatory direction.
• Professional advisers — including legal counsel, auditors, and insurers, subject to confidentiality obligations.

6.2  All third parties with whom we share personal data are subject to contractual data processing agreements that require them to process such data lawfully, securely, and solely for the specified purpose.

7.1  ramli888 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files placed on your device when you visit the Platform. The categories of cookies used by ramli888 are:

• Strictly necessary cookies — required for the Platform to function. These include session authentication cookies, CSRF protection tokens, and load-balancing cookies. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytical cookies — used to collect aggregated data on how Members use the Platform, including pages visited, session durations, and navigation paths. This data is used to improve the Platform's design and functionality.
• Marketing cookies — used to deliver relevant promotional content. These cookies track your activity across sessions to assess the effectiveness of our communications.

7.2  You may configure your browser settings to block or delete cookies. Note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in to your account.

8.1  ramli888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying applicable legal, accounting, or reporting requirements.

8.2  Account data and transaction records are retained for a minimum of five (5) years following account closure, as required by applicable anti-money laundering legislation and gaming licensing obligations.

8.3  Communications records, including support chat transcripts, are retained for a minimum of two (2) years from the date of the communication.

8.4  Where personal data is no longer required for the purposes stated above and no legal retention obligation applies, such data will be securely deleted or anonymised.

9.1  As a Member, you have the following rights in relation to your personal data held by ramli888:

• Right of access — you may request a copy of the personal data we hold about you.
• Right of rectification — you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right of erasure — you may request deletion of your personal data, subject to applicable legal retention obligations.
• Right to restrict processing — you may request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability — you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to object — you may object to the processing of your personal data where it is based on legitimate interests, including direct marketing.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.

9.2  To exercise any of the rights listed above, please contact the ramli888 support team via live chat. We will respond to all valid requests within thirty (30) days of receipt, in accordance with applicable data protection law.

9.3  We may need to verify your identity before processing a data rights request. This is to ensure that personal data is not disclosed to unauthorised parties.

10.1  ramli888 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, access controls and authentication requirements for internal data access, regular security assessments, and staff training on data protection obligations.

10.2  In the event of a personal data breach that poses a risk to the rights and freedoms of affected Members, ramli888 will notify affected individuals and relevant regulatory authorities in accordance with applicable data protection law and gaming licensing obligations.

10.3  While ramli888 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system is completely secure. Members are also responsible for maintaining the security of their own account credentials.

11.1  The ramli888 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account.

11.2  If you believe that a person under the age of 21 has registered an account on the Platform, please notify our support team immediately via live chat.

12.1  ramli888 reserves the right to amend this Privacy Policy at any time. Updated versions of the Policy will be published on this page with a revised effective date.

12.2  Where amendments are material — particularly those that affect how we use your personal data — we will notify active Members via the email address registered to their account prior to the changes taking effect, where reasonably practicable.

12.3  Continued use of the Platform following publication of an amended Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, please cease use of the Platform and contact support to close your account.

13.1  If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data ramli888 holds about you, please contact our Data Protection team via the live chat facility available on this Platform. Our support team is available 24 hours a day, 7 days a week.

13.2  For written enquiries, you may contact us at the following email address (display only — not a clickable link):

[email protected]

13.3  We will acknowledge all privacy-related enquiries within two (2) business days and will endeavour to resolve all substantive requests within thirty (30) days.